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Client and adviser services technicians

Southampton
Quilter
Service technician
Posted: 6 September
Offer description

Overview

At Siemens Mobility, we believe our people are the cornerstone of our success. We are recruiting for Quality Managers to support our depots – Crawley, Northampton, Southampton and Manchester with potential travel to other SMO locations as needed. The role focuses on process and delivery quality, customer satisfaction, cost of quality and NCRs, and authorisation to stop processes, projects and products that deviate from quality standards and requirements.

Role scope includes leading design, implementation, and continuous improvement of quality processes to support project delivery and governance across the unit, customers, partners and suppliers.


Responsibilities

* Ensuring cross-functional cooperation with Procurement, Logistics, R&D, Engineering, Manufacturing, Service and relevant suppliers to achieve quality goals.
* Adapting and providing a project-specific management system including project documentation, regulations and methods, following a risk-based approach.
* Coaching project teams in agile/lean methods, acting as a SCRUM master in projects, driving lessons learned, and promoting a quality-oriented mindset.
* Managing non-conformances (NC) and implementing quality improvement methods; integrating project quality reporting with overall project reporting (e.g. 8D, RCA, FMEA).
* Contributing to project planning to ensure quality requirements are considered from sales through execution, providing real-time transparency for analysis and improvement.
* Initiating training for project employees on quality methods and processes; coordinating and leading functional teams to resolve customer complaints and sustain KPIs.
* Developing, controlling and implementing a quality plan for the project in line with the QM system, approved with the business, customers, partners and suppliers.
* Performing audits of products, processes or systems to identify risks and non-conformances; leading internal audits of the Business Management Systems (ISO 9001, 14001, 45001, 27001, RISQS) and external audits as required.


Your success will be grounded by

* A degree or equivalent in Engineering, Operations or Quality related topic
* Experience with Lean methods in a project-related environment
* Experience and qualification in internal auditing to ISO standards
* Ability to interface with and influence colleagues across the fleet from Technicians to Fleet Delivery Manager
* Experience in advanced quality/safety-critical manufacturing environments (e.g. automotive, aerospace, pharma, hazardous areas) with practical APQP-style processes
* Strong knowledge of core quality tools (FMEA, 8D, Ishikawa, 5Why, Value Stream Management)


You’ll benefit from

Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We offer a flexible benefits scheme to tailor your package.


Location & job details

Job type: Full-time

Location: Southampton

Location: Pulled from the full job description

* Company pension


Full job description

At Siemens Mobility, we believe our people are the cornerstone of our success. We are committed to nurturing a supportive and inclusive environment where every team member can thrive. Join our global community, where growth and development are as important as our shared mission to innovate and transform the Rail industry.

We are recruiting for Quality Managers to support our various Siemens Mobility depots in Crawley, Northampton, Southampton and Manchester with travel to other SMO locations as needed. The Quality Managers will lead and coordinate project quality of their assigned unit, ensuring the implementation of quality improvement methods and improvement of process performance management. These roles focus on process and delivery quality, customer satisfaction, cost of quality and NCRs, and may stop processes, projects or products that deviate from quality standards and requirements.

You’ll make a difference by

* Ensuring cross-functional cooperation with Procurement, Logistics, R&D, Engineering, Manufacturing, Service and relevant suppliers to achieve quality goals
* Adapting and providing a project-specific management system including project documentation, regulations and methods, following a risk-based approach
* Coaching project teams in agile/lean methods or acting as a SCRUM master in agile projects, driving lessons learned and a quality-oriented mindset
* Ensuring professional non-conformance management and the implementation of quality improvement methods, with project quality reporting integrated into project reporting
* Contributing to project planning to ensure quality requirements are considered from sales onwards, with real-time transparency for analysis and preventive action
* Initiating training for project employees on quality methods and processes, ensuring sustainable KPIs and coordinating functional teams to solve customer complaints
* Developing, controlling and implementing a quality plan for the project from the existing QM system, in agreement with business, customer, partners and suppliers
* Auditing products, processes or systems to identify risks and non-conformances; leading internal audits of management systems and external audits as required

We expect

* A degree or equivalent in Engineering, Operations or Quality
* Experience with Lean methods in a project-related industry
* Experience and qualification for internal auditing to ISO standards
* Ability to work with and influence colleagues across the fleet
* Experience in advanced quality/safety-critical manufacturing environments with APQP-style processes
* Strong knowledge of FMEA, 8D, Ishikawa, 5Why and Value Stream Management

Notes

We promote a growth mindset and encourage applications from all backgrounds. We are an inclusive employer and provide reasonable adjustments in the recruitment process if requested.

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