Job Title: Sales Administrator
Department: E-Commerce Sales / Garden Centre Sales
Reports To: Team Leader of Garden Centre Sales & Ecom
Job Summary:
This job role for Sales Administrator, you will provide crucial administrative support and manage customer accounts. Your responsibilities will include maintaining accurate records, ensuring the smooth operation of sales activities, and collaborating with colleagues to deliver excellent customer service. Key duties involve updating customer accounts, processing sales orders, invoices, and quotes, responding to customer inquiries promptly, monitoring stock levels to ensure availability, and coordinating with other departments for timely order delivery. Additionally, you will assist with various administrative tasks as needed. The ideal candidate will have proven experience in sales administration, excellent written and verbal communication skills, strong organisational abilities with attention to detail, proficiency in Microsoft Office Suite, and the capability to thrive in a fast-paced environment.
Role Purpose:
The purpose of an Sales Administrator is to provide administrative support to the customer via email or portals in order to ensure the smooth and efficient running of the sales process. This includes tasks such as processing orders, updating stock lists, dealing with customer enquiries, some face to face customer meetings, managing customer accounts, creating sales reports and ensuring the accuracy of data and information. The Sales Administrator also be responsible for ensuring that the product information on customer portals remains compliant with relevant regulations.
About the Role:
The Sales Administrator is responsible for providing administrative support for their customer accounts, including customer service, data entry, order processing, and maintaining customer records. They must have excellent communication skills and be able to work effectively with customers and colleagues. They must also have good organisational skills and be proficient in the use of Microsoft Office applications.
Key Responsibilities are but not limited to:
Duties:
* Answer incoming customer calls and emails promptly and professionally.
* Address customer inquiries, complaints.
* Ensure accuracy in invoicing and delivery documentation
* Provide excellent customer service
* Responding to customer enquiries in a timely manner
* Assisting customers with product or service information
* Processing returns and credits to key accounts
* Handling customer complaints and providing appropriate solutions
* Learning to cover other roles to cover absences and gain experience
* Updating customer information in the customer service database
* Prepare Stock Lists for customers
* Process customer orders
* Collaborate with key accounts and other departments to resolve service issues and improve efficiency.
* Resolve customer issues quickly and accurately
* Maintain customer records in accordance with data protection regulations
Problem Solving:
* Address and resolve any issues that arise during the despatch process.
* Identify and implement solutions to improve despatch efficiency and customer satisfaction.
* Escalate complex issues to appropriate personnel or departments.
Skills:
* Excellent customer service
* Highly Numerate
* Excellent communication and interpersonal skills
* Brand Advocacy
* Ability to work independently
* Good organisational, time management skills and multitasking abilities
* Ability to work in a fast-paced environment and handle stressful situations.
* Strong knowledge of Microsoft Excel & Office
Personal Attributes:
* Customer-focused with a commitment to delivering high-quality service.
* Ability to work under pressure and meet deadlines.
* Able to work with minimal supervision
* Detail-oriented with strong organisational skills.
* Proactive and adaptable to changing business needs.
Working Conditions:
Full-time position, may require occasional weekend or evening work and flexible working hours on occasions.
Office and workshop environment, with occasional travel to meet clients or attend industry events.
Job Type: Full-time
Pay: Up to £27,000.00 per year
Benefits:
* Company pension
* On-site parking
* Private medical insurance
* Store discount
Work Location: In person