Family Surgery, a successful and well-established practice in Orpington, is looking for an experienced Administrator/Receptionist to join our friendly and family-orientated team. We pride ourselves on delivering excellent patient care and meeting high QOF indicators.
As our Receptionist/Administrator, you will be responsible for delivering efficient and courteous admin and reception services to support high standards of patient care. Your core responsibilities will include answering phone calls and emails promptly, booking, cancelling and amending patient appointments using EMIS web clinical software, managing incoming clinical correspondence with Docman and maintaining the waiting area and reception desk.
In addition to these core responsibilities, you will play a vital role in building positive relationships with both internal and external stakeholders, including patients and staff. You will also have an overview of the demands and workflow of the Practice during the working day and ensure that patient information and forms are updated where possible.
To succeed in this role, you must have excellent computer skills with good knowledge of the EMIS web clinical system, Docman clinical correspondence software although IT training will be provided for the right candidate. You must also have strong communication and interpersonal skills, with a high degree of accuracy and sensitivity to patients' needs.
The ideal candidate will have previous administration/receptionist experience in a similar setting and experience in providing information and advice to patients/relatives. However, the ability to work to a professional standard is the most important factor. We are looking for someone flexible and able to cover shifts at short notice in the event of staff holidays and sickness.
If you are passionate about delivering excellent patient care, have strong administration and receptionist skills, and are looking for a new challenge in a friendly and supportive environment, we would love to hear from you. Apply now to join our team at Family Surgery.
Job Types: Part-time, Permanent
Pay: Up to £12.21 per hour
Expected hours: 20 – 25 per week
Benefits:
* Company pension
* Flexitime
Ability to commute/relocate:
* Orpington BR6 6BG: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (required)
Experience:
* Receptionist: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person