1st Line IT Technician
Location: Glasgow (Office-Based)
Type: Full-Time
A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment.
Key Responsibilities
* Act as the first point of contact for IT support via phone and email
* Log and manage support tickets using the helpdesk system
* Diagnose and resolve issues involving hardware, software, networks, and user accounts
* Provide first-time fixes where possible and escalate complex cases when required
* Configure and deploy new devices including PCs, laptops, and mobile devices
* Manage user accounts and permissions in Microsoft 365 and Active Directory
* Deliver remote and occasional on-site support
* Maintain clear communication with clients and ensure timely updates
Essential Skills & Experience
* Experience in a 1st Line IT Support role (MSP background preferred)
* Excellent communication and customer service skills
* Strong troubleshooting and multitasking abilities
* Proficiency with Windows OS, Microsoft 365, and Active Directory
* Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
* Familiarity with IT ticketing systems (e.g., ZenDesk, ServiceNow)
Desirable Skills
* Experience working within MSP or ITIL frameworks
* Understanding of DNS, DHCP, VPNs, and firewall configurations
* Experience with virtual machines (VMWare)
* Cisco CCNA certifications (or working towards)
What’s on Offer
* Opportunities for professional development and technical training
* Supportive, collaborative team culture
* Exposure to a wide range of technologies and industries
* A chance to grow with a forward-thinking organisation during an exciting phase of expansion
If you’re interested and wish to know more please contact Jack at jharding@weareninetwenty.com