Job Description
About us:
XCMG UK Sales and Services Limited is a subsidiary of XCMG Group, one of the world’s leading construction machinery manufacturers. Our brand-new, young, and international team is looking forward to your support. If you're seeking a dynamic, diverse work environment and the freedom to bring your own ideas to life — then you’ve come to the right place.
We are seeking a skilled and motivated Construction Service Engineer to support our aftersales and service operations. The successful candidate will be responsible for diagnosing, repairing, and maintaining earthmoving equipment and attachments, both in the field and in our workshop. You will play a vital role in ensuring high standards of service delivery and customer satisfaction while contributing to continuous product improvement and technical support.
Key Responsibilities:
1. Diagnose faults and carry out safe, in-depth repairs of earthmoving machinery and components.
2. Accurately identify required parts and communicate with customers and the service control team to ensure timely resolution.
3. Liaise closely with the Service Manager and Aftersales Manager to report field faults for factory feedback and product improvement.
4. Visit dealer/customer sites for breakdown response, diagnostics, and technical support.
5. Participate in campaign an...