Orsett Hall now has a fantastic opportunityfor a Spa Supervisor to join and support the spa team within theirstateoftheart spa. This stunning hotel is based on 12 acres oflandscaped gardens within the Essexcountryside
Tasks
FinancialPerformance
* To supportdriving the spa revenue and profit targets
* Todeliver the key performance metrics (therapist utilization roomoccupancy retail % of sales labour % income perhour)
* To assist with the accuracy of all spaperformance
* Support all costs within thebusiness to maximize profit and salesconversion
* Maximise spa revenue and profit bydelivering quality products and service
* Controlof stock security and minimize loss via stock management systemsstock requisition procedures and stockcount
* All Orsett Hall policies on cash key andall controls are adhered to and followedconsistently
OperationalStandards
* Implement andmaintain controls and procedures to ensure the highest standardsefficiencies and professional operations are in place within thespa
* Effectively supervise the therapistreception teams and the treatment range offered by thespa
* Maintain data integrity of Trybe systempoint of sale and spa scheduling systems
* Logand track all guest comments providing timely responses to allcomments
* Conduct all Orsett Hall Spa audits andcheck lists
* Prepare reports and provideperformance information
* Deliver Treatments toOrsett Spastandards
Sales&Marketing
* Support withcreating and the delivery of an effective sales and marketingcalendar for the year broken down into key promotional activitiesby month
* Utilise targets and commissionstructures to increase sales andprofit
Training&Development
* Ensure allTherapists are trained effectively to meet the required standardsof the H&B industry inclusive of hotel trainingrequirements
* Develop both formal and informalcommunication channels between the spa team hotel reception andfood and beverage outlets
* Ensure performancetargets and incentive structures are inplace
* Ensure succession planning is activewithin the department and provide ongoing development programmesfor Therapists
* Assist in effective inductionreview and development plans with the therapist and receptionteams
Health andSafety
* Proactivelysupport the Health and Safety Policy of the Hotel in conjunctionwith the Health & Safety at Work Act 1974 Ensurecompliance to (COSHH) Regulations 1988 and maintain your departmentCOSHH Register.
* Comply with the Fire SafetyPolicy of the hotel
* Ensure safe workingpractices are adhered to and Risk Assessmentscompleted
Other
* Reactiveresponse to changing customer demands providing suggestions forimprovement
* Flexibility to work a variety ofshifts in line with the needs of thebusiness
* Pool planttrained
* Performs other related tasks asassigned bymanagement
Requirements
ExperienceRequired:
* NVQ Level 3Beauty qualification or equivalent
* Minimum of 2years of beauty experience
* Supervisoryexperience
* Experienced in working in a spa orHotel spa environment
* Ideally be ELEMIS trainedbut this is notessential
Benefits
Thepackage on Offer:
* Basic Salary:24000..00
* Staff discountonsite
* Free onsiteparking
* Other benefits discussed onapplication
PLEASENOTE: We can only consider candidates based in the UK with thelegal right to live and work in the United Kingdom.
APPLY NOW VIA THIS ADVERT We lookforward to receiving your details and discussing our opportunity inmore detail with you.