Job Description
About the role
At Novotel London Blackfriars you will be reporting to the Front Office Manager and working under the direction of the Night Manager during overnight operations, the Night Auditor is an integral part of the Front Office team. As the hotel’s representative overnight, you will act on behalf of senior management, balancing guest expectations, colleague needs, and commercial outcomes while ensuring a smooth and efficient night operation.
Success in this role requires strong organisational and communication skills, a keen eye for detail, and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the integrity of the hotel’s financial and operational reporting.
Key responsibilities include…
At Novotel London Blackfriars, we love to bring the joy of travel and hospitality to all our guests — and that’s where you come in.
* Conducting end-of-day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy of financial records
* Facilitating check-in and check-out processes during overnight hours, ensuring accuracy of room charges, payments, and guest information
* Generating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management review
* Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management
* Assisting guests during overnight hours, responding to enquiries, handling reservations, and supporting late-night arrivals and early departures
* Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes
* Monitoring hotel safety and security systems overnight, working alongside the hotel’s dedicated security team, responding appropriately to incidents, alarms, or emergencies, and escalating issues as required
* Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently
Qualifications
About you…
* Previous experience using a Property Management System (Opera Cloud desirable, but not essential)
* Exceptional customer service skills, communication and time management skills
* A friendly and warm personality with immaculate grooming and presentation
* Ability to work unsupervised
* A willingness to use initiative and strong problem solving skills
* Possess a proactive and resourceful approach with high level of accuracy and attention to detail
Additional Information
Benefits
* Hourly rate: £14.44/h
* Pension Scheme
* A Discount Card to be used in Accor Hotels Worldwide
* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
* Training & Development
* Additional holidays with service
* International Development Opportunities
* And more: recommend a friend scheme; Employee Advisory Service
"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."
Information on the processing of personal data
When you submit an application to Essendi UK Hotels 1 Limited, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.