Reference: P8JOB5598 |Specialist area: Administration |Sector: Insurance
Pyramid8 are working with our client based in Wetherby. Our client is a well-established business, who specialise in Financial Service.
Due to headcount increase our client is now looking to recruit a Customer Records Administrator/Underwriter.
Our client offers outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.
It's important to note that this role is NOT a sales position and does not entail face-to-face interactions with customers.
Working Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis.
Key responsibilities:
* Communicate with customers via phone, email, and post.
* Perform administrative tasks related processing Renewals, New Business, Mid Term Adjustments, and dealing with general cover related customer queries.
* Communicate with insurers, RICS surveyors, Loss Adjustors.
* Handle and respond to product queries from clients efficiently and accurately.
* Collaborate within a team to provide the necessary support to our valued customers.
* Essential experience in property-related insurance, in either underwriting, policy administration or claims.
* Confident communication skills, both written and verbal.
* Previous office-based, customer focused experience is essential.
* A positive attitude and ability to provide clear information to customers over the telephone. Proficiency in navigating IT systems for administration tasks.
* Excellent attention to detail.
* Excellent base salary
* Pension
* Generous Holiday entitlement
* On-site parking
If you feel you have the relevant attributes for this role, please forward your up-to-date CV for consideration.
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