People Operations Coordinator
Slough or London/Slough Hybrid
Competitive Salary
We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high quality, customer focused, HR support service whilst continuously being dynamic in influencing positive improvements across the team.
Responsibilities
* Process employment-related documentation including contracts, job change letters, background checks, referencing, and probation management, ensuring alignment with SLAs.
* Maintain and update employee records and HRIS (Zellis) systems accurately and promptly.
* Regularly monitor the probation tracker and follow up with managers on reviews, completions, or extensions.
* Use Sostenuto (SOS) to log and manage HR queries, ensuring complete audit trails.
* Administer QA365 training system tasks, including onboarding and offboarding.
* Ensure consistent and accurate electronic filing and record-keeping across the team.
* Act as the first point of contact for internal and external HR queries via phone and email.
* Respond to or reassign queries in line with SLAs.
* Maintain effective communication with stakeholders across the business.
* Uphold confidentiality and data protection standards at all times.
* Support the administration of employee benefits including PMI, health plans, life insurance, GIP, cycle to work, tech benefits, charity leave, and season ticket loans.
* Identify and raise process issues, contributing to ongoing improvements.
* Take ownership of personal development and build HR knowledge to support the team.
What we’ll do for you
* Down time: Taking time for ourselves is important, with benefits that include 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
* How we’ll help with finance matters: In addition to pension, group income protection and life insurance, QA are offering an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
* Personal growth: Learning and opportunity is at the core of what we do – and that applies to you too. You’ll have the opportunity to develop your skills on our QA-authored courses in the latest tech (you’ll get 3 training days/year). You can also access our digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.
* Our people: We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity and welcome applications from all candidates, supporting the career growth of everyone. We’re proud of our progress toward an inclusive culture and celebrate our diversity.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – or email me: Fiona.Marlow@qa.com
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