Role: Customer Service Claims Handler
Working hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8-6pm Monday-Friday, 1 in 5 Saturdays
Location: Liverpool
Salary: £25,877 starting salary, plus an up to £1500 annual bonus, paid quarterly once established within your role. Starting salary is non-negotiable but there are clear pay progression opportunities once in position.
What you will be doing:
* Proactively manage a portfolio of policyholder claims through to settlement.
* Complete thorough indemnity investigations out on all cases
* Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
* Ensure that all validated claims are processed within the agreed SLA's
* Provide excellent customer service level expectations, taking ownership of all inbound communication
* Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
* Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
* Maintain effective diary management to reduce settlement time
* Expertly assess policy indemnity
What we're looking for:
1. Strong customer service skills
2. Attention to detail
3. Mot...