Customer Support Advisor (Permanent)
Salary: £25,173
Monday to Friday (Office based) – 35 hour working week
Location: Altrincham – Free Parking available (Easy commute from Sale, Stretford, Trafford, Broadheath)
Shifts across 8am – 4pm, 8.30am – 4.30pm and 9am – 5pm – flexibility across all
Are you passionate about delivering exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem‑solving skills make a real impact?
Join a forward‑thinking technology based company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity to join the support team permanently.
You will work with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, you’ll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently.
What You’ll Do
* Guide customers through their service journey—from onboarding to technical support and equipment returns
* Diagnose and resolve software, hardware, and connectivity queries using remote tools
* Check device data for accuracy and provide insightful reports
* Liaise with internal teams to resolve complex technical issues
* Maintain accurate records in a CRM system (experience with HubSpot is a plus!)
* Represent and promote company values in every interaction
* Provide professional and timely responses to customers
What We’re Looking For
* Strong customer service skills – You’ll be handling most customer interactions over the phone
* Resilient and adaptable nature – Problem‑solving is second nature to you
* Technical understanding – Prior tech experience is great and your ability to explain information clearly matters
* Detail‑oriented and organised – Comfortable prioritising multiple tasks effectively
* Team player – You thrive in a collaborative environment and take pride in your work
Why Join Us
* Supportive and close‑knit team
* A structured onboarding process to set you up for success
* Office‑based to start, transitioning to hybrid after settling in
* Annual performance bonus (up to 10% of salary)
* 25 days holiday plus bank holidays, plus an extra day for your birthday
* Simply Health cover
* Nest Pension with matched contributions up to 3%
* Life assurance (3× salary)
* Enhanced maternity and paternity pay
* Regular staff incentives
If you’re ready to make a real difference in customer experiences and technical support, we’d love to hear from you!
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