Do you have a passion for books, resources, and helping others access knowledge? We're looking for an enthusiastic and organised Library Support Officer to join our vibrant team! If you love working in a dynamic environment, supporting students and staff with their information needs, and ensuring our library runs smoothly, this is the perfect role for you. Bring your passion for learning, excellent organisational skills, and commitment to supporting education to help create a welcoming and efficient library experience! We have a great opportunity available to join Novus Transforming Lives, our prison education provider at HMP Lowdham Grange, working as a Library Support Officer. This position is offered on a permanent, full-time basis, working 40hrs per week. Work pattern is Monday, Tuesday, Wednesday and Saturday (10 hours per day, inclusive of breaks) Who are Novus Transforming Lives? Novus Transforming Lives is a leading UK-based education provider dedicated to delivering high-quality learning and rehabilitation services within the prison system. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated "Good" by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education. Site Information HMP Lowdham Grange is a Category B men's prison, located in the village of Lowdham in Nottinghamshire, England. The prison is operated by HMPPS. This prison accommodates male offenders aged 21 and over. The team's aim is to create an environment in which staff and prisoners feel safe at all times. The prison's mission is to provide a secure, safe, and rehabilitative environment that encourages positive change and prepares inmates for a successful reintegration into society. Role Responsibilities Please see the attached role profile for an overview of general role responsibilities. Specific details about the individual role are shared during the interview process. Skills, Qualifications and Experience To be successful in this role, you will need to: Have a high attention to detail Demonstrate effective communication & inter-personal skills Demonstrate good IT skills, working with Microsoft Office and/or management data systems Be logical, methodical and organised Have experience of working in a customer facing role Have a track record of working effectively with people presenting with challenging behaviour or from disadvantaged groups (Desirable) Hold a Level 3 Library and Information Services qualification, or be willing to work towards achieving within an agreed timescale Hold Level 2 qualifications in literacy and numeracy Qualification in Customer Service Level 2 (Desirable) Benefits 31 days annual leave plus 8 bank holidays 2 hours for wellbeing / personal development per week Significant pension contribution Retail Discounts Employee Assistance Programme Safeguarding Novus Transforming Lives is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check. Equal Opportunities Statement Novus Transforming Lives is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK's rich diversity and vibrancy. The closing date for this job advert is 11/03/2026. However, sometimes the job advert may close early if we receive a good response!