Service Coordinator Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent Reports to: Rental Service Manager Your Role As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable. Key Responsibilities * Manage breakdowns and technical helpdesk queries * Diagnose and resolve faults remotely where possible * Coordinate engineer schedules and preventative maintenance * Monitor service activity and highlight recurring issues * Maintain accurate service records and reports * Liaise with parts and depot teams to ensure smooth operations * Arrange service visits and maintain clear communication with customers * Support Field Service Engineers on a daily basis * Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards What We’re Looking For * Electrical or mechanical background * Experience in service coordination or supervising engineers * Knowledge of generators or similar plant equipment * Strong organisational and problem-solving skills * Excellent communication skills and customer-focused attitude * IT competent * Forklift licence (preferred) * Experience in plant hire or ISO-certified environments Benefits * Salary up to £38,000 * EOT Bonus Scheme – share in the company’s success * Training, upskilling, and career progression * Holiday Buy & Sell Scheme * Pension scheme * Private medical scheme (max £100 excess) * Life assurance * 23 days holiday (plus bank holidays), increasing up to 28 days If you're interested in this role, please apply now