Customer Success Manager (new client activation)
* * Full-Time
* Remote / on-site (Great-Yarmouth) or Hybrid
Please review our video on our new roles + expansion plans, here:
Build the First "Supplement Founder" Platform of Its Kind in the UK & Europe
is launching the first structured white-label supplement platform in the UK and Europe built specifically for health, fitness and beauty experts who want to launch and scale their own supplement brand.
This platform is new and this model is in it's start-up phase. However, our business has been around for 26 years (14 under current ownership).
We have:
* Manufactured supplements since 2000
* Operated under current ownership since 2012
* Produced for multiple UK brands
* Built and scaled our own Dutch brand )
* A certified manufacturing infrastructure (BRC and Organic certified)
* A proven supply chain
Now we are launching a new initiative, and scaling it across the UK first, then the Netherlands.
The Mission
Your mission is simple:
Turn new subscribers to the platform into successful supplement founders as fast as possible.
We measure:
* % of subscribers placing first order
* Speed to activation
* % placing second order
* Founder lifetime value
You are responsible for:
Reducing time from subscription → first order → second order → getting them to their first £10,000 in supplements sold, and beyond.
This is a performance/growth role (definitely NOT a passive customer support role).
What You'll Be Responsible For: New Customer Activation ("Supplement Founders")
* Conduct onboarding calls
* Help founders select initial SKUs
* Drive label creation
* Ensure first order within 7 days
* Reduce friction
Reorder Acceleration
* Drive second order behaviour
* Support "Supplement Founders" sales strategy
* Celebrate milestones
Community Leadership
* Manage Telegram group
* Host weekly founder calls
* Increase engagement
* Build momentum
Support Infrastructure
* Implement ticketing system
* Maintain <24hr response time
* Maintain 4.5+ satisfaction score
Light Sales Support (Until Sales Rep Hired)
* Follow up warm leads
* Conduct qualification calls
* Support webinar attendees
KPIs You Own
* 90%+ (goal: 100%) of subscribers place their first order
* Avg time to first order under 7 days
* 80%+ place second order
* Customer satisfaction ≥ 4.5/5
* Structured weekly reporting
Who This Is For
You are:
* Highly proactive
* KPI-driven
* Structured
* Comfortable leading calls
* Comfortable holding people accountable
* Energised by building something from zero
* Not afraid of responsibility
Compensation
* Competitive base salary (£55,000–£65,000 depending on experience)
* Performance-based bonus structure (up to 20%+ additional earnings)
* Direct impact on platform growth
* Leadership track potential
This Is Not For You If:
* You prefer passive support roles
* You avoid accountability
* You dislike measurable performance
* You prefer corporate stability over joining a new venture
How to Apply
Submit:
* CV
* Letter
* Short video (3 minutes): "How I would activate 20 new clients, "Supplement Founders", to place their first order, in 7 days."
We hire A-players only.
Job Type: Full-time
Pay: £55,000.00-£65,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
* Work from home
Experience:
* Customer success Manager: 2 years (required)
Work Location: Hybrid remote in Great Yarmouth NR31 0FB