Job Description
2nd Line IT Support Engineer - Falkirk - Hybrid - £40,000
A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.
Please note – hybrid working is offered – 2 days per week in the office and 3 at home.
Key responsibilities of this Service Desk Engineer role are:
Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365
Completing ad hoc project work such as device builds, IT onboarding and application deployment
Previous experience across the following technologies is essential:
Windows 10 and Windows 11
Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
Mobile device (including via MDM) mostly Android and laptop estates
VPN
Good understanding of security good practices
Good documentation skills
The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.
The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.
benefits.