About the Role
and our Ideal Candidate
This is an exciting opportunity to join our team as Digital Transformation Manager, working on a portfolio of projects that will deliver meaningful change to staff and residents at SHP. This role will be critical to SHP's plans to bring in a new customer-facing portal which will allow our residents to raise their own repairs and manage appointments online. The Digital Transformation Manager will also work to improve the internal user experience by working alongside the business to design process maps for CRM and other NEC functionality.
The successful candidate should have a proven track record in successfully managing digital projects. They will be comfortable managing project schedules, KPI's, user acceptance testing and able to work with stakeholders across SHP and in the council. They should also have worked on digital projects in the housing industry and need to understand the challenges facing both staff and residents. This role will be focusing on the digital portfolio for the Repairs service so an understanding or Repairs processes and data structures would be beneficial, alongside experience using NEC Housing.
About Us This role is based in the Transformation team within the Corporate Services Directorate. Our Offer To You
Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.
A good work-life balance is important and our key benefits are:
1. Membership of the – a career average scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April .
2. Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
3. Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
4. Employee Benefits to include cycle to work scheme and a range of discounts schemes
5. Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, days a year
6. Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.