Overview
Whichever country you're in, Caffè Nero has a culture in which close-knit relationships and trust are at its heart. At Caffè Nero, you truly feel part of a kind and caring family. The Area Manager will be at the heart of our Company culture. They will be curious and inquisitive, with an engaging personality, and an ability to connect with people across the business, whatever their job. About you
You will be driven by a pride and focus to make things the best they can be. You care about your teams, your stores and your customers and you take pleasure in their success, never settling for less than the best. It’s a busy job, but it’s great fun and with the right approach it will be unforgettable.
Responsibilities
* People - Create a great place to work for your team. Recruit and develop amazing people that care, leading them to be proud of what they do, every day.
* Coffee - Lead your team so that, through great training, quality ingredients and exceptional service, every customer is served their perfect coffee, every day.
* Business - From open to close you lead your stores to deliver exceptional operational standards, never missing an opportunity to drive profitable sales.
* Customer - You put our customers at the centre of everything you do and are obsessed with meeting their needs, building lasting relationships, and ensuring every visit leaves a lasting impression.
* Culture - Be the glue that holds people together, making a positive difference to the lives of your team and customers, every day.
About the role
Reporting to the Regional Manager, our Area Managers are at the heart of delivering the very best customer experience through amazing people, excellent coffee and brilliant business management/controls. We are looking for a new Area Manager to join our Regional Team that covers West/South West London and the South of England. Running an Area with 11 stores across South West London and Surrey, this is a fantastic opportunity to be part of the Operations Team in a respected, growing and fast paced business.
Qualifications
* You'll have experience as a multi-site leader, ideally within the hospitality or retail sector.
* You'll need a great eye for detail and a desire to work with pace and urgency to get things done.
* You will have exceptional commerciality, helping guide your teams to perform.
* You are always honest with your team. You have a fair approach to all conversations, conducting them with empathy and warmth, always supporting, teaching, coaching and developing.
* You'll need resilience, a positive mindset and the courage of your convictions, setting a great example for your team to follow.
* You'll have brilliant communication and organisation skills - you'll be proactive and professional.
* You will be able to demonstrate an adaptability to change and refocus priorities when required.
* You will have a full UK driving licence. Your time will be spent with your teams and customers, in store, so living within commutable distance will be important.
Benefits
* Company car.
* Access to our benefits platform, giving you loads of discounts and freebies at the touch of a button.
* Area Manager Bonus Scheme.
* 25 days holiday per annum (plus bank holidays), which increases with service.
* 50% employee discount on handcrafted drinks and 40% employee discount on food.
* Private medical care through Vitality.
* Medicash (cashplan healthcare scheme).
* Supporting our team members to achieve their professional goals is important to us, so alongside your day to day work you may have an opportunity to complete a professional qualification with our learning partners.
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