Overview
We are currently hiring for the Head Concierge to work on a residential development based in West London. The Head Concierge is responsible for the day-to-day management of the Site, its staff, security and services, for the benefit of all residents.
Salary
£35,000 per annum
Rota
Monday to Friday, 8am to 6pm
Role Responsibilities
* To take responsibility for the presentation, cleanliness and safety of all the public areas.
* To interact with residents in a courteous, professional and helpful manner at all times.
* To ensure that any breaches of security or damage is reported to therelevant authorities.
* Report repairs and issues raised by residents.
* Arranging rosters/holiday cover
* Delegate responsibility for non-urgent/specific tasks particularly to night shift concierge, security staff or cleaners
* Training, inc health and safety awareness
* Weekly feedback discussions between the manager and relevant concierge
* Be aware and responsible for all visitors and contractors on site
* Regularly monitor all access control systems.
* To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items;
* To refer to the Property Manager any omissions relating to the M&E documentation or OEM manuals.
* To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities.
* To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers
* Make regular backups of the access control / IT systems.
Experience Required
* Strong administration and communication skills (written and oral).
* Proven experience of managing and leading a team
* Ideal candidates will have previous residential or 4-5* hotel backgrounds, working at a similar level
* Strong attention to detail
* Fantastic customer service/ people skills
Note: This description excludes irrelevant boilerplate and site-only notices. LNKD1_UKTJ
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