Job Overview
We are seeking a highly skilled and experienced professional to lead our customer-facing team. As a Customer Service Leader, you will be responsible for providing exceptional service to our customers, leading and motivating your team to deliver outstanding results, and contributing to the overall success of our business.
Key Responsibilities:
* Lead by example, demonstrating excellent customer service skills and a positive attitude
* Motivate and develop your team to achieve high standards of performance and customer satisfaction
* Ensure seamless store operations, including efficient stock management and effective communication with colleagues and customers
* Develop and implement strategies to drive sales growth, increase customer loyalty, and improve overall store performance
* Build strong relationships with customers, colleagues, and other stakeholders to promote a positive and inclusive store environment
Requirements:
* Proven track record of delivering exceptional customer service in a retail or similar environment
* Strong leadership and communication skills, with experience of managing and developing teams
* Ability to work under pressure, manage multiple priorities, and meet deadlines
* Excellent problem-solving and analytical skills, with a focus on driving business results
* Flexibility to work varied shifts, including evenings and weekends
Benefits:
* Competitive salary and bonus structure
* Ongoing training and development opportunities to enhance your skills and career progression
* Pension scheme with employer contributions
* Discounts on Co-op products and services
* Access to employee assistance programs and wellbeing initiatives
Why Choose Us?
We offer a dynamic and inclusive work environment that values diversity, equality, and inclusion. Our goal is to build a workplace where everyone feels valued, respected, and empowered to succeed. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.