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Reception and support administrator

West Bromwich
Career Choices Dewis Gyrfa Ltd
€27,483 a year
Posted: 17h ago
Offer description

We are excited to be recruiting into our High Support team in a busy but rewarding city centre-based housing project for vulnerable young people. If you have excellent administration skills and want to support a dedicated team in delivering high quality support and housing management, we want to hear from you.

Full details of how to apply via our website are in the advert below. The deadline for application submissions is 23:59, Thursday 16 April 2026.

We aim to build a more diverse workforce that reflects the young people we support, including those from migrant, refugee and asylum‑seeking communities. We therefore warmly encourage applications from individuals who are currently under‑represented at 1625ip, including people from Black/Black British backgrounds, Muslim and male candidates, and anyone with relevant lived experience.

If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible.


Who are we?

We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625ip we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.


How we work

At 1625ip our work is rooted in Psychologically Informed Environments (PIE) and Trauma‑Informed Practice (TIP). Our Psychologically Informed Framework shapes how we build relationships, use our spaces, and support young people. This means we prioritise safety, trust, collaboration, and understanding the impact of trauma in every interaction. You don’t need prior experience in PIE or TIP to apply – we’ll support you to learn and develop these approaches in the role.


What you will be doing:

* Be the first point of contact for young people, colleagues and visitors on reception, both face to face and over the phone.
* Confident, extensive use of our IT systems for recording and monitoring, and supporting the team in data collection, monitoring, and reporting.
* Support the project with the monitoring, recording and chasing of repairs, liaising with the landlord, contractors and our internal maintenance team as appropriate.
* By being well organised, efficient, and effective you will support the whole team in a range of housing management functions.
* Support young people, your colleagues, and the team in promoting and facilitating a positive rent culture.

You will be in the High Support Team, and your line manager will be St George’s House Senior Project Worker.


Our Competency Development Framework

Our Competency Development Framework sits at the heart of how we work at 1625ip. It links our values with the behaviours we expect to see in everyday practice and supports colleagues to learn, reflect and develop. It also means our recruitment is grounded in behaviours, not just experience, so applications, interviews and job profiles all focus on how we work, not only what we do.


Contract details

* Hours per week: 24 (this represents 0.6 FTE)
* Contract type: Permanent
* Pay: £26,824 - £28,142 per annum (pro rata based on 0.6 FTE)
* The location: On site at St George’s House


Important dates

* Application deadline closes: 23:59, Thursday, 16 April 2026
* If you have not heard from us by the end of the day on Monday, 20 April 2026, please assume that your application has been unsuccessful on this occasion.
* Interviews are on Monday, 27 April 2026


Application information

* To access the Job Pack and submit an application, please visit the vacancy page on our website.
* You will be asked to answer 5 amount questions at the top of the Word application form. These are required to ensure your application can be shortlisted.
* Please note the online e‑application form cannot be saved so we recommend you prepare your Word application form before you start filling in the e‑form.
* Please get in touch with us if a hard copy of the application form would be preferred. We will organise a time for you to collect it from and return it to Kingsley Hall (our main office in Old Market). An online application will then be created for you.


Contact us

* To have an informal chat about the role, please contact Federica Ventura: federica.ventura@1625ip.co.uk
* If you have any queries, please email jobs@1625ip.co.uk
* For support with your application, skills, training, and your career – Skills Connect’s dedicated advisors can assist you.


A few benefits at 1625ip

* A generous annual leave entitlement of 30 days per annum plus all Bank Holidays.
* Employee Health Cash Plan with HSF.
* A supportive and approachable team with an emphasis on colleague wellbeing.
* “Colleagues are valued and supported, people like working at 1625ip and you can tell that by the culture and atmosphere in the offices.”, Colleague Wellbeing Survey 2025.
* “I feel genuinely so proud to and really feel that the values and motivation behind the work we do aligns with who I am and who I want to be.” See what other colleagues have said about their career development with us on the vacancy page of our website.
* 1625ip is a Disability Confident Employer.
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