Customer Service Representative
Location:
Northampton Office (Full-Time, On-Site)
Salary:
£27 - 30,000 per annum (dependent on experience)
Hours:
Monday to Friday, 8:00 AM – 5:00 PM (½ hour lunch break)
About the Role
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Representative. This role is pivotal in delivering exceptional service to our clients, ensuring their needs are met promptly and professionally.
Key Responsibilities Client Support:
Respond to customer inquiries via email, phone, and live chat.
Provide accurate quotes and resolve any queries efficiently.
Order Management:
Monitor and manage backorders, keeping clients informed of progress.
Account Support:
Assist the Key Account Manager with tasks to ensure outstanding client care.
Communication:
Maintain clear and professional communication with clients and internal teams.
Skills & Experience Required
Previous experience in a customer service or client support role. Strong communication skills (written and verbal). Ability to manage multiple tasks and prioritize effectively. Competent in using email and live chat platforms; experience with CRM systems is advantageous. A positive, solution-oriented attitude with attention to detail.
Benefits
Competitive salary of up to £30,000. Inclusion in the company-wide profit-sharing bonus scheme, giving you a share in the success you help create. Full-time, office-based role in Northampton. Opportunity to work in a supportive and collaborative team environment.