Job Description
We’re looking for an experienced and customer-focused person to play a pivotal role in delivering a seamless customer journey across our Smart Generation Operations function. Acting as a trusted Energy Advisor, you will support and guide the end-to-end operational process, ensuring accuracy, efficiency, and exceptional service at every stage. This support role is central to maintaining our high standards of customer satisfaction and enabling the continued growth of our Smart Generation business.
In this key position, you will champion operational excellence, uphold process integrity, and work collaboratively across internal teams to deliver timely pricing, statements, reporting, and customer communications. You will take ownership of customer enquiries, support data accuracy and flow across systems, and contribute to ongoing process improvements. With strong relationship-building skills and a proactive approach, you will help ensure our customers receive outstanding service while supporting colleagues and business functions to achieve shared goals.
What skills/experience do I need to be successful?
1. Work experience in similar position previously with transferable skill;
2. Managing a heavy workload where a constant stream of seemingly disjointed tasks must be organised into a fluid process.
3. High-level analysis and ability to interpret and communi...