We are seeking a proactive and empathetic Homeless Triage Officer to join our Housing OptionsH team. You will act as the first point of contact for individuals and families at risk of homelessness, delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible.
Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017, you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity.
Key Responsibilities
Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels
Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness
Provide high-quality housing advice, including prevention options and available support services
Identify safeguarding concerns and escalate cases appropriately
Refer and signpost customers to relevant internal teams and external agencies
Support early prevention work, including landlord negotiation and tenancy sustainment advice
Maintain accurate case records and ensure compliance with statutory duties and internal procedures
Work collaboratively with housing officers, support services, and partner agenciesAbout You
Experience working in housing, homelessness, or a related frontline advisory role
Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017
Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals
Ability to assess risk, prioritise cases, and make sound decisions under pressure
Experience of safeguarding and working with vulnerable households
Good IT skills and ability to maintain accurate records
A proactive, solution-focused approach with strong organisational skillsIf you have the relevant skills then please apply today