Clinical Support Worker- Clinical Haematology
Post holders will support registered nursing staff and other health care professionals in the delivery of nursing care to patients at a level determined by training, competence and experience. They will also assist in the maintenance of the care environment and perform housekeeping, clerical, ancillary and portering roles as requested. NB Postholder should only undertake duties for which training has been received and where relevant, competency-based assessment successfully completed. Postholder must make nurses and others aware of any limitations to competence.
Main duties of the job
The Care Support Worker will:
Be an integral member of the Clinical Haematology team working under the direct supervision of a registered practitioner,
Be responsible for providing care to patients as delegated by the registered practitioner,
Contribute to the maintenance of care environment and quality initiatives to enhance patient care,
Ensure that their practice adheres to policies, procedures, and competencies,
Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Job responsibilities
Personal Care Duties
Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always demonstrating care and compassion.
Provide support to the registered practitioner, and where appropriate, other members of the ward / department clinical team as required.
Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating condition.
Undertake transfer/escort of patients from one area to another within scope of practice and after appropriate delegation from the registered practitioner.
Assist in the maintenance of the patients individual hygiene requirements, including supporting/ undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail care etc. Ensure any concerns or changes in the patients' condition are reported to the registered practitioner.
Assist in the prevention of pressure ulcers, complete required documentation and report any concerns or changes in skin integrity to the registered practitioner.
Ensure safe and effective use of equipment and other aids deployed to assist patient movement and mobility e.g. walking aids, hoists etc.
Nutrition and Hydration
Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance with feeding / drinking where appropriate.
Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient.
Communication
Communicate effectively and maintain good relationships with patients, relatives, and other
Ensure that consent is obtained prior to delivering all aspects of patient care.
Undertake duties as directed by the registered practitioner in relation to all verbal and written
communications, ensuring messages and communications are passed to other team members, as required.
Listen to and value the views of patients and their relatives and / or on their experience and discuss this with registered practitioners to improve care and patient experience.
Actively support and assist in alleviating distress and anxiety for patients and carers in line with their personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner when required.
Infection Prevention and Control
In accordance with training, ensure safe and effective infection prevention and control (including waste management), handwashing and wearing of Personal Protective Equipment are always adhered to.
Maintain cleanliness in the work environment in line with Health and Safety and Infection Prevention policies and guidelines.
Prepare and maintain environments for clinical procedures under the direction of a registered practitioner
General Department Duties
Preparing clinic rooms prior to the commencement of any clinics
Maintaining clinic rooms and general areas during clinic sessions
Under the direction of a registered practitioner, organise the supply and maintenance of materials department equipment, ensuring they are placed in the correct area and present no
hazards to staff, patients, or visitors.
Assist in the transfer of materials and equipment as requested.
Clean and return equipment used in procedures and treatments or dispose of as appropriate.
Assist with the checking and recording of deliveries to the clinical areas against original orders.
Assist with stock rotation, minimising the risk of equipment being out of date.
To report any accidents or potential hazards involving self/patients/other staff/visitors/equipment to the registered practitioner in charge
Chaperoning the patient in accordance with policy ensuring support to the patient in accordance with Trust policies and procedures
Use IT systems where appropriate and trained to do so, to record patient information e.g. fluid balance, nutrition, height, and weight.
Occasionally participate in audits, surveys, research, and development activities.
Qualifications
* QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
* Maths and English qualification
* Care Certificate or ability to complete within 12 weeks of commencing employment
experience and Skills
* Ability to use own initiative
* Ability to recognise limitations of knowledge and competence and practice within these boundaries.
* Able to use and update IT systems with patient information
* Experience in a healthcare environment
communication Skills
* Evidence of effective communication skills
* Ability to communicate appropriately with patients, relatives and / or carers.
* Ability to communicate effectively with staff / multidisciplinary team.
* An understanding of their role within the team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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