Junior Technical Customer Service Specialist
Salary: £35k
Watford
We are currently supporting one of our international clients, a leader in smart technology solutions for hospitality environments who is seeking Junior Technical Service Specialist to join their growing technical support team.
THE ROLE
What you'll do as a Junior Technical Service Specialist:
* Provide technical assistance and troubleshooting to customers and partners.
* Monitor and manage support cases, ensuring timely resolutions.
* Inspect and analyse returned or faulty products, report findings, and collaborate with other teams on corrective measures.
* Share feedback and contribute to service improvements.
* Maintain accurate and up-to-date customer records and case notes in the system.
THE CANDIDATE
We are looking for a technical minded, communicative, and proactive individual who enjoys solving problems and working in a fast paced environment.
* Technical background, experience in engineering, IT, or electronics.
* Understanding of product testing, diagnostics, and repair processes.
* Strong analytical and problem solving mindset.
* Customer focus and proactive approach to daily tasks.
* Openness to learning and adapting in a dynamic environment.
* Ability to prioritise and manage time effectively.
* Outstanding communication skills.
* Familiarity with CRM systems and proficiency in Microsoft Office.
If you'd like to be part of a forward thinking, international organisation that values innovation, teamwork and continue development - we'd love to hear from you. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.
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