Role Responsibility:
SOFT SERVICES MANAGER
Salary: £40,000 - £42,000 per annum
Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:00am and 5:00pm
Location: Nuffield Orthopaedic Centre, Windmill Rd, Oxford OX3 7LD
G4S Facilities Management we have an exciting opportunity for a Soft Services Manager to join our team on a full-time, permanent basis based at Nuffield Orthopaedic Centre, Oxford.
We are looking for a caring and innovative individual who will manage and inspire the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create beautiful and safe spaces that satisfy our customers and provide an enjoyable experience.
Responsibilities
* Develop the contract cleaning service to meet SLA, G4S and Client requirements.
* Recruit, train, monitor and coordinate a skilled team across operational activities to maximise cleaning efficiency, performance and safety.
* Ensure contract conditions are met by managing service delivery plans and resources effectively.
* Assist in monitoring service activities and levels of performance with the Head of Soft FM/Account Director to improve efficiencies and show compliance for continuous improvement.
* Collate, analyse and review information, hours, and forecasts to monitor and report on performance.
* Monitor and report on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery.
* Develop and maintain an effective client relationship so needs are understood and act as a point of escalation for all stakeholders as required.
* Oversee team learning and HR process requirements including training attendance, absence, retention and time-keeping management, quality of work and behaviour.
* Oversee team wages, schedules, timesheets and Kronos information.
The Ideal Candidate:
Essential
* IOSH Managing Safely.
* Ability to develop an in-depth understanding of the contract requirements and obligations.
* Excellent people management skills and experience in managing a team.
* Ability to allocate and monitor workloads according to the contract demands.
* Good knowledge of MS Office/Google suite and a working knowledge of corporate systems.
* Experience of working in a healthcare environment in a similar role.
* Understanding of COSHH.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
* 25 days holiday plus bank holidays.
* Progression, training and development catered to you.
* Refer A Friend incentives.
* Company pension scheme with employer contributions.
* G4S Life Assurance Scheme.
* Subsidised healthcare plan.
* Charity work- Match-IT and Payroll Giving.
* Confidential Counselling Services.
* 24/7 support specialising in health and medical.
* Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
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