111 Health Advisor – Call Handling | Blackpool
FCMS call-handling department is recruiting Health Advisors to join our 111 Team!
* Contract – Permanent
* Hours – Full Time and Part Time, flexible and fixed hours are available. We are looking for predominately evening and weekend staff.
* Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
* Salary – £12.45 p/hr whilst training and £12.67 p/hr once the shadowing phase is passed. Enhancements are available for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%
The training course for this role is beginningMonday 6th October 2025.The training course is 2 weeks, full time Monday – Friday 10:00am – 4.30pm.
You must be available to attend this full training session.
Main duties of the role
We are looking for team members to provide fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care for them.
The role of a 111 Health Advisor is a highly varied one and you can expect an incredibly busy work environment where no two days are the same. Patient care is our utmost priority, and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. This is a hugely important role, and you can be supporting a mental health-based call, talking someone through CPR to raising an ambulance. FCMS Health Advisors answer approximately 27,400 call per week.
Nationally the 111 service is 24/7. FCMS provide the 111 service between 7am 12 midnight, 365 days a year.
Therefore, you must be able to work shifts across evenings, weekends and Bank Holidays. Full-time, part-time shifts are available, and we offer flexible and fixed contract shifts.
Want to find out more? Download the Role Profile.
Applications can be made via the website (link above), or through NHS Jobs: Job Advert
Address Line 1 Address Line 2 City County Postcode Country
Have any of the following affected your ability to carry out your daily activity for more than 12 months?
You: are neurodivergent, and/or have a disability, and/or have a health condition. Answer yes if your condition has or will affect you for more than 12 months
#J-18808-Ljbffr