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Application Deadline May 28, 2026 Department Call Centre Employment Type Fixed Term - Full Time Location St Helier, Jersey Workplace type Hybrid This role's hiring manager: Charlotte Kerfoot
Key Responsibilities
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Skills, Knowledge and Expertise
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Benefits
{"htmlString":"\u003cul\u003e\n\u003cli\u003e\n\u003c!--block--\u003e24 days holiday \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eHealth \u0026amp; Dental Insurance \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003ePension Scheme \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eBonus Scheme \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eFully discounted staff services or cash allowance in lieu \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eProfessional Development \u003c/li\u003e\n\u003cli\u003e\n\u003c!--block--\u003eRecharge Days \u003c/li\u003e\n\u003c/ul\u003e\u003cdiv\u003e\n\u003c!--block--\u003eJT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines. \u003cbr\u003e \u003cbr\u003eThrough our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. \u003cbr\u003e \u003cbr\u003eOur main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. 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About JT
Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.
JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.
In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.
Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson’s advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.
In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.
JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.