Duty Manager - Holiday Inn Express Barrow in Furness At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF AN ASSISTANT RECEPTION MANAGER AT HOLIDAY INN EXPRESS BARROW Varied 8 to10 hour shifts, which include, but not limited to, early shifts starting from 06:30, late shifts starting from 14:00 or occasional night shifts starting from 21:30 Assume the role of Duty Manager when needed, taking charge of the hotel to assure operations run smoothly and guest's expectations are met and surpassed when possible. Work on the reception desk to deliver excellence customer service and ensure guest needs are met when possible. Occasionally cover the night team when they are on annual leave to ensure night operations run successfully and smoothly. Be there to support the team. Cash handling and basic financial balancing. Assist the Operations Manager by leading the reception and nights departments, pushing for operational excellence and meeting or surpassing set targets Your team is the face of the hotel at all times of the day and you must ensure that we make a good first impression and guest requests, expectations and satisfaction is met wherever possible, including ensuring the hotel does not become overbooked and guest feedback and reviews and acknowledged and actioned where appropriate. Ensure information is passed on and staff are kept well informed of the goings on in the hotel. Answer guest reviews and liaise with guests regarding issues, complaints or requests. Ensure training including learning, eLearning, fire and safety procedures are up to date to ensure the team is compliant with regulation and are kept well-trained. Ensure IHG compliance and become a leader in the IHG ONE Rewards club (training provided) whilst working with the IHG Champion Work closely with the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met. To succeed in the role of Duty Manager, you will be someone that: You will be working varied shifts and will be required to work both day shifts and the night shifts. Has leadership experience and team management experience. Has hospitality experience, however training is provided. Has basic computer skills. A background with IHG and the Opera PMS system is extremely desirable, but not mandatory as training is provided. You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over 1000 per year Bonus incentives for excellent performance To learn more about our full benefits package, click here to watch our employee benefits video. RBH Hospitality Management is an equal opportunity employer. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.