The guest service intern is the ambassador of the hotel. He’s in charge of promoting all services of the hotel and maintain its fame inside. PR intern works in collaboration with Front Office but also has relation with all departments to make sure the guests enjoy the stay in the hotel.
RESPONSIBILITIES
Main responsibilities will be : - Welcome cocktails for all new guests and special gifts for VIP guests. - Promotion of the different services offered by the hotel (shows, spa, treatments, excursions) - Welcome of customers at the opening of restaurants - Monitoring, management and resolution of comments and possible complaints - Management of telephone calls - Sale and promotion of excursions proposed by the hotel - Possibly the management of social networks and platforms like TripAdvisor. - Satisfaction request to increase high standings of the hotel
COMPANY'S PRESENTATION
Our partner is part of one of the biggest Spanish hotel groups, with hotels all over the world. The hotel is located on the island of Fuerteventura, not far from the beach. The hotel is based close to the natural park of the island offering all the possibility of incredible excursions.
PROFILE REQUIRED
Fluent English, and upper intermediate Spanish. You are studying hospitality, tourism, languages or business. You are smily and problem solver. You are dinamic and responsible. Available for a 3 to 6 months internship. Internship agreement from university mandatory.