Barchester Healthcare is one of the UK’s foremost care providers. With over 25 years’ experience and more than 200 care homes and six independent hospitals, we’re passionate about providing care and support for elderly and vulnerable people.
The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We’re continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.
This is a permanent opportunity, predominantly based in our office in Inverness. You will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required.
Role and Responsibilities:
1. Provide technical support for our employees across the UK, including assistance over the phone.
2. Act as the point of contact for both first and second line support.
3. Interact with users from a range of departments with differing levels of knowledge.
4. Record, monitor, and follow up on support calls to ensure problems have been solved swiftly and accurately.
5. Identify when an issue needs to be resolved by a third party and outsource this service.
6. Support with Barchester’s PC, server, and network update and implementation projects.
Required Experience and Qualifications:
1. Previous experience of working in a telephone-based support team using remote control technologies.
2. Outstanding communication skills which enable you to deliver accessible advice.
3. Self-motivated, able to work proactively without supervision.
4. Comprehensive knowledge of PCs and Microsoft products, and an understanding of TCP/IP networking concepts and smartphone email configuration would be beneficial.
5. Full UK driving licence.
Rewards and Benefits:
If you join us, you can have a real impact on Barchester’s progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include:
1. Contribution pension scheme.
2. A range of holiday, retail, and leisure discounts.
You’ll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones, we would welcome your application.
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