One Stop • Hollingworth, Tameside • Apply by 30-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback through completing the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Keeping the store tidy and organized, ensuring aisles are clear.
* Occasionally running the shift in the absence of the Shift Leader or Store Manager.
* Following all training to maintain safety and legality.
* If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything
* We treat each other well
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we operate from multiple distribution centers and serve local communities with convenience and care.
Accessibility
We’re proud to be a Disability Leader Level 3 and are committed to an inclusive recruitment process. For support, click here.
Note
Applicants must be past school leaver age. For details, click here.
Benefits
* 10% discount in One Stop
* 10% Tesco & Tesco Cafe (increased to 15% on weekends)
* 20% F&F Clothing discount in Tesco Stores
* 10% at Tesco Mobile, plus additional deals
* 20% off insurance at Tesco Bank
* Discounted eye care via Vision Express
* Discounted health checks including flu jabs
* Cash plan, colleague discounts, savings schemes, and more
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