Customer Service Representative
On-going temporary contract
Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15
GBP14.32 per hour
Work arrangement: Full-time on-site for the first 3 months, then hybrid (3 days on-site, 2 days WFH).
Our client, a leading global company, is seeking a dedicated and professional Customer Service Representative to join their team at the Dunstable site. This role offers an engaging environment within a renowned organization committed to excellence.
Benefits of the Role:
* Structured schedule with hours from 9am to 5.15pm and 8.30am to 4.45pm, Monday to Friday.
* Valuable experience in a global company, enhancing skills in customer service and internal communications.
* Collaboration with various departments, including production, warehouse, transport, and distribution, promoting a team-oriented atmosphere.
* Key role in ensuring customer satisfaction by managing orders, handling inquiries, and resolving complaints efficiently.
Responsibilities:
* Process sales and invoices to ensure timely dispatch, invoicing, and payment of customer orders.
* Respond promptly and accurately to internal and customer inquiries regarding product availability, pricing, delivery times, and order status.
* Coordinate with internal staff to confirm order status and resolve customer complaints.
* Maintain up-to-date customer records, track orders and deliveries, and generate reports and statistics by entering data into databases.
* Draft sales documentation, proposals, reports, and correspondence as needed.
* Serve as the first point of contact for customers, utilizing all available communication channels.
* Provide volume forecasts and performance analysis to Account Managers, customers, and management.
* Participate in sales and customer meetings as required.
Skills & Experience:
* Proven experience in a customer service role, with the ability to handle inquiries and resolve issues efficiently.
* Strong verbal and written communication skills for effective interaction with customers and internal teams.
* Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
* Proficiency in using databases and computerized systems for record-keeping and reporting.
* Ability to collaborate across departments to ensure seamless order processing and customer satisfaction.
Response Personnel is an independent company and recruitment experts since 1997, specializing in Permanent, Temporary, and Contract roles within various sectors including Commercial, Industrial, and Engineering.
For more information on available roles, please call # #.
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