Description
Role Details
* This is a part-time position, working an average of 25 hours per week, 15:00 – 20:00, over 5 days, on a shift basis (including early starts, late finishes, and weekends).
* You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
* Lone working is a part of this role.
* You will be required to successfully pass a medical, as all offers are subject to passing a safety critical medical.
* This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
* Candidates will be subject to a Right to Work check & DBS check for this position
* You must be 18 years of age or older to apply for this position
* Salary: This role offers structured pay progression based on length of service:
o 0–6 months: £23,558
o 6–12 months: £25,435
o 12–24 months: £26,471
o 24+ months: £29,429
o The actual salary you receive will be pro-rated, based on your part‑time hours.
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
Join Our Team as a Customer Service Hybrid (Part Time) at Diss Station.
As a Customer Service Hybrid (Part Time) at Greater Anglia, you will serve as the friendly face of our organisation, playing a vital role in ensuring a positive travel experience for our passengers.Full training provided and uniform provided.
Key Responsibilities
* Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
* Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
* Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
* Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
* Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone
* Assisting passengers with additional needs, providing proactive assistance to customers on and off trains, offering guidance and reassurance to help them travel confidently.
* Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course.
* Collaborate with Drivers and Conductors to ensure smooth communication and service.
Skills, Knowledge & Expertise
We’re Looking For Candidates Who:
* Have a friendly, approachable demeanor with the ability to communicate effectively
* Are calm under pressure, able to think on their feet, and able to handle various situations
* Possess a “can-do” attitude and enjoy working as part of a team
* Take pride in providing top-notch customer service and passionate in ensuring customer safety
* Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
* Have familiarity using new technology such as smartphones to assist customers.
Job Benefits
What’s in it for you?
* Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
* International Adventures: After 12 months, unlocked international travel for you and your family.
* Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
* Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
* Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
* Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
* Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
* Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 13th March 2026
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing in helping to shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
* Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
* Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
* Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.
Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.
No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.