Are you an experienced QA / Quality professional in the food or FMCG chemical industry? Experienced in audits and dealing with customer complaints? Like to have things 'just so' so that everything runs smoothly? Have a gander at this... A leading cleaning chemicals manufacturer based in the West Midlands is looking to hire an experienced quality coordinator. Keep a close eye on the lines, the raw materials, the in process and the finished products, ensuring quality is maintained first time. Though, if it isn't picking up and handling those customer complaints to keep those precious customers on board and happy. What you'll do: * Assist in third part audits and customer visit * Monitor quality systems and initiate appropriate actions to meet standard to gain accreditation for BRCGS. Be familiar with BRCGS standards. * Prepare QAs files. * Provide support to production, mixing and warehouse in any occurring quality issues. Provide communication and support to all department of any investigations into QC non-compliances, consumer complaints and customer surveillance testing. * Manage external testing of finished product when required, prepare biannual, pre-listing reports. * Create standard work procedures, improve recent ones, train SOP`s, create quality alerts. * Assist to the customer support officer to investigate customer complaints from retailer to direct customers. * Review risk assessments, create ne...