We're working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Technical Support Assistant for an initial 6 to 9 month assignment based at Ansty Park, Coventry.
This is a customer-facing office role with a technical edge, supporting the Sales Company's Technical Support Team. You'll be triaging enquiries, creating quotations and handling a variety of customer requests — all while drawing on your problem-solving mindset and ability to learn new systems quickly.
There is genuine potential for this Technical Support Assistant role to extend and possibly become permanent for the right person.
You'll be joining a collaborative and supportive team within an exciting, globally recognised organisation, with full product and system training provided from day one.
What you'll be doing
As a Technical Support Assistant, you'll be the first point of contact for customer enquiries, triaging requests and making sure they reach the right team quickly and efficiently. Day-to-day responsibilities will include:
Triaging inbound customer enquiries and directing them into the correct workflows
Creating and managing quotations using internal systems
Handling basic technical requests and product-related queries
Liaising with internal and wider teams to resolve customer enquiries
Supporting colleagues with customer requests and day-to-day team activity
Communicating professionally with customers by phone, email and Teams
Working across systems including Salesforce, JD Edwards, Siebel and MS Office
What we're looking for
We're open to candidates from a range of backgrounds — if you've got a technical leaning and a curiosity for problem-solving, we want to hear from you. Ideally you'll have some experience in:
Customer service, customer support or a similar office-based role
A technical environment or field (desirable, but not essential)
Working with CRM, ERP or similar business systems
Communicating confidently with customers by phone and email
You'll also need to be:
Naturally inquisitive with a problem-solving mindset
Quick to learn new systems and processes
A strong communicator, both written and verbal
Able to work independently and use your own initiative
Comfortable asking questions and seeking support when needed
Organised, proactive and customer-focused
Recent graduates with the right aptitude and attitude are very welcome to apply.
Why apply?
6 to 9 month temporary role with real potential to extend or go permanent
Ansty Park, Coventry — based within a globally recognised engineering business
Full product and system training provided from day one
Varied role spanning customer service, technical support and internal coordination
Supportive team environment with genuine development opportunities
Technical, Support, Customer Services
INDL