Location: Edinburgh
Pay rate: £200 per day
Duration: 3-6 month contract
Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays
Must already hold SC Security Clearance
Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.
Primary role requirements:
* Responsible for maintaining and promoting highest level of service to the client
* Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
* Responsible for Incident ticket handling, escalation and problem diagnosis
* Desktop/Laptop/VDI - build, configuration and deployment to end users
* Assist with software installation/deployment
* Assist with Smarthphone deployments
Secondary role requirements:
* Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation/upgrade/break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Create and update procedural documentation
* Basic telephony support and cable patching
* Provide second line op...