Description
We’re excited to share that we have three National Account & Site Merchandising Manager roles available, one which will be responsible for each region: Germany, France and Italy. Please note that this role is based in our London offices.
The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.
What This Role Does:
Professional working proficiency in German OR Italian, OR French is essential, as the role manages commercial activity and stakeholder interactions in these markets
Strategic Planning
* Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
* Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
* Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
* Adapt brand content and promotional moments to the pure-play retailer environment
* Ensure proper registration and maintenance on Vendor Central and catalogue setup
* Build launch checklists, ensure high-quality product titles, bullets, descriptions
* Coordinate creation/upload of rich media
* Build the retailer-specific storefront
* Set up review-seeding programs as applicable
Inventory and Supply Chain
* Use market data and tools to predict demand and align with supply chain teams
* Coordinate shipment plans and monitor inventory levels
* Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks
Account Management
* Manage operational execution across multiple brands
* Ensure content accuracy across imagery, copy, pricing
* Implement promotions and merchandising in line with commercial calendars
* Coordinate NPL setup, catalogues, and campaign activations
* Liaise with retailer partner contacts for issue resolution
What This Role Does:
Data, Insights & Analysis
* Monitor KPIs: content health, availability, conversion, traffic
* Track promotional performance, escalate risks, and recommend optimisations
* Provide executional reporting for internal stakeholders
* Use dashboards and scorecards to drive content performance
Collaboration & Communication
* Collaborate daily with Brand Online, PXM, Marketing, Finance
* Ensure seamless asset handover and campaign alignment
* Escalate execution barriers to the SNAM
* Represent the retailer execution perspective in planning meetings
Promotions & Merchandising
* Set up and monitor promotions across multiple program types
* Coordinate participation in peak commercial events (e.g., major retail tentpole events)
* Ensure compliance with MAP policies
* Own Brand Store refreshes seasonally
* Audit PDPs and Storefronts regularly
* Optimise SEO, titles, bullets, and A+ content
* Leverage retailer merchandising widgets
WHAT YOU WILL NEED TO BE SUCCESSFUL IN THIS ROLE:
* Expert user of Vendor Central
* Executional National Account and Site Merchandising experience with pure-play retailers
* Strong cross-functional collaboration
* Strong organisational skills and ability to manage multiple priorities
* Strong communication, negotiation, and change management skills
* Strong analytical abilities
* Advanced MS Office proficiency
Qualifications:
* Fluency in German OR Italian OR French (verbal and written) is required for this role due to the need to support these markets
* Experience in launching Brands on the vendor central platform as a retailer, agency or large FMCG.
* Knowledge of both digital and physical retail operations and best practices.
* A strategic thinker with the ability to influence and build brand partnerships.
Compensation & Benefits
* Hybrid Working (2 days WFH, 3 days office based)
* 25 Days Annual Leave (exc. Bank Holidays)
* 1 day Annual Leave to celebrate your birthday
* Holiday Purchase opportunity
* Bonus Opportunity
* Car allowance
* Equity
* Ability to work Remotely/Abroad up to two weeks per calendar year
* Summer Fridays
* Generous Staff Discount
* Mental Health Wellbeing Initiatives
* Benefits platform with exclusive discounts and offers
* Employee resource groups
* LinkedIn learning