Overview
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Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
The Customer Acceleration Team (CAT) is part of the Customer Experience Engineering (CxE) division within Microsoft’s Security division. We work with customers from all over the world and all shapes and sizes, and we work directly with engineering to shape the product based on these customer insights. The CAT PM will handle technical aspects of customer and partner engagements with a focus on Sentinel Platform initiatives encompassing Sentinel data lake, Sentinel Graph, Sentinel MCP Server, Security Agents and Security Store. This role entails providing proactive guidance, active listening, dealing with ambiguity and driving technical execution.
What’s it like to work on the Sentinel Platform CAT team? We thrive in a fast-moving environment that lets us quickly explore, iterate and deliver leading edge security, SIEM, data lake, graph and AI solutions to our customers and partners. Our colleagues are among the best in the industry and share an intense passion for delivering amazing products. We represent our product vision, capabilities and solutions to all levels of leadership across our customers and partners. You will be interacting with CISOs and CTOs around the dynamically shifting threat landscape, you will be discussing architecture and deployment with Security engineers, architects and SOC analysts, and going into the nitty gritty implementation details of everyday SecOps.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
Responsibilities
* Lead customer engagement alongside product and engineering teams in a first-class manner.
* Partner with product, engineering, marketing and other CxE teams across Security organization to drive strategy and execution alignment.
* Communicate clearly about initiative risks, accomplishments, learnings and opportunities.
* Become a subject matter expert and ramp-up quickly on new and emerging capabilities from a technical breadth and depth perspective with a focus on security, SIEM, data lake, graph, MCP server, AI and Security Store.
* Advocate for interoperability across the Unified Agentic Platform and support SOC-focused agent development, ensuring alignment with cybersecurity and software development lifecycle standards.
* Deliver technical and strategic sessions and demonstrations to customer stakeholders ranging from C-Level to architects to analyst level audiences.
* Be customer obsessed, act as the customer advocate within security engineering teams to ensure customer use cases, blockers, issues, feedback and needs are addressed to resolution; drive feedback, insights, customer requirements to improve the solution and drive adoption.
* Create and maintain technical documentation, onboarding guides and best practices to scale learnings to broader field, customer and partner communities.
* Build and maintain relationships with customer stakeholders to drive continued confidence and trust with Microsoft.
Qualifications
Required Qualifications:
* Established expertise in security operations, security engineering and associated domain of security technology, architecture and practices.
* Established expertise in technical pre-sales and technical consulting/delivery experience.
* Established experience in product management or related discipline with a track record managing complex cross-group projects with many partners and stakeholders.
* Hands-on experience in APIs / HTTP / REST, JSON, authentication (OAuth, bearer tokens, service principals), networking basics (TLS/SSL, proxies, connectivity troubleshooting).
* Hands-on experience in MCP fundamentals (configurations, endpoints, architecture, roles defined by the protocol), remote MCP server usage (connect from supported clients and issue requests), agent / LLM awareness (familiarity with Security Copilot, GitHub Copilot, Azure AI Foundry along with LLM basics such as tokens, context windows, function calling and prompt engineering).
* Hands-on experience in tools and debugging (VS Code, HTTP client tools such as Postman, Insomnia, CURL to validate/test endpoints, and reading/troubleshooting MCP logs and error responses). Nice to have: familiarity with 3P agentic clients such as Cursor, Windsurf, Amazon Bedrock, Google Agentic Platform, Claude.
Preferred Qualifications:
* Bachelor’s degree or equivalent experience.
* Highly adaptable to change and comfortable pivoting in response to evolving circumstances and ambiguous situations within a dynamic and fast-paced startup environment.
* Experience engaging with customers and managing expectations in customer-facing roles.
* Experience delivering concise and fact-based communications/presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, developers).
* Experience evaluating and translating customer needs, requirements, and challenges, identifying solutions and communicating improvement opportunities to technical and non-technical stakeholders.
* Experience regarding the common challenges and opportunities within a SOC environment.
* Familiarity with Microsoft’s broader security product suites including Defender, Sentinel, Purview, Entra and Intune.
* Familiarity with Data Lake architectures, open data formats, and data services encompassing log ingestion, transformation, etc.
* Established expertise in SIEM / SOAR solutions (Microsoft Sentinel and Microsoft Defender).
Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Product Management and Marketing
Industries
* Software Development
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