As a Customer Communications Centre Advisor, you'll be the first point of contact for our customers, handling queries via phone, email, WhatsApp, and social media. You'll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.
Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we're not just offering a job — we're offering a long-term career development opportunity. We value empathy and a customer-focused attitude.
* Proficient with IT, specifically MS Office
* Able to prioritize and manage time effectively
* Educated to GCSE level (A-C in English and Maths)
* Experience in customer service is a must, but it doesn't have to be in housing or a directly comparable environment. We value potential and attitude just as much as experience.
We show empathy — listening and understanding every customer.
We are better together — collaborating and celebrating diversity.
We are ambitious — always learning and striving to be the best.
With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career. Salary: £24,242.40 per annum.
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