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Role: Coordinator, Ethics & Independence, Reporting & Systems
Role Summary
Embedded within the Risk & Compliance Central Operations team and dedicated to the Global Ethics & Independence (E&I) programme, the Coordinator plays a critical operational role in supporting the day-to-day execution of a global Ethics & Independence (E&I) management programme. This role is responsible for coordinating complex reporting and support infrastructures, including a large-scale Power BI reporting suite and ServiceNow-based support processes, ensuring accuracy, continuity, and timely delivery across multiple jurisdictions.
The role requires a highly organised, process-driven professional who can translate business requirements into structured delivery plans, coordinate across global technical and business teams, and provide clear, consistent updates to senior stakeholders.
Key Responsibilities
Power BI Reporting Programme Coordination
* Coordinate and govern a global Power BI reporting portfolio consisting of 60+ E&I reports.
* Act as the central point of contact between E&I stakeholders, business users, and reporting development teams.
* Gather, clarify, and document reporting requirements, enhancements, and change requests.
* Work closely with Power BI developers to design, build, test, and deploy new reports or updates to existing reports.
* Manage reporting development timelines, dependencies, and delivery milestones; proactively communicate progress, risks, and delays.
* Draft reporting briefs, delivery plans, and embedded timelines for stakeholders.
* Oversee and maintain the E&I reporting intranet site, ensuring accurate content, access, navigation, and documentation.
* Perform daily monitoring to ensure reports are functioning correctly and investigate issues promptly.
* Coordinate annual report rollovers, refresh cycles, and structural updates to reflect regulatory, policy, or programmatic changes.
* Ensure reporting updates are documented and communicated clearly to users.
Reporting Communications & Enablement
* Prepare and distribute regular status updates to the E&I team on reporting progress and delivery timelines.
* Draft user guides, FAQs, release notes, and communications to support report adoption and effective use.
* Ensure reporting documentation is current, accessible, and aligned with governance standards.
* Maintain version control, documentation repositories, and audit trails for reporting deliverables.
ServiceNow Support Process Enablement
* Coordinate the implementation of new ServiceNow-based E&I support processes.
* Engage with E&I stakeholders to obtain and document functional and reporting requirements for new support services.
* Work with Global IT teams to design, configure, and deploy ServiceNow request forms, workflows, and dashboards.
* Manage timelines, dependencies, and stakeholder communications for each ServiceNow initiative.
* Draft briefings, process documentation, user guidance, and launch communications.
* Track actions, manage open items, follow up on deliverables, and escalate risks where necessary.
* Ensure reporting and data captured through ServiceNow meets operational and governance needs.
Programme Management & Operations
* Develop and maintain integrated programme timelines covering reporting, support processes, and related E&I initiatives.
* Track delivery across multiple workstreams, ensuring steps, approvals, and dependencies are clearly documented.
* Produce weekly programme plans and status updates, highlighting progress, risks, issues, and upcoming milestones.
* Draft programme reports and summaries for leadership and governance forums.
* Maintain action logs, decision registers, and issue trackers; ensure timely follow-up and closure.
* Identify opportunities to improve tools, processes, and delivery efficiency across the programme.
Required Skills & Experience (7+ years)
Essential
* 7+ years in program coordination/PMO/governance support within global, matrixed organizations (professional services preferred).
* Demonstrated experience running committee/task force operations end-to-end across multiple time zones.
* Strong project planning and scheduling skills (critical path, dependencies, RAID logs, deliverable lifecycle).
* Outstanding written communication: minutes, executive summaries, and management quality reporting.
* Stakeholder management with senior audiences; confident follow-up and crisp escalation.
* High attention to detail, strong organizational discipline, and deadline reliability.
* Proficiency in Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Excel, PowerPoint, Word).
Preferred
* Experience working with ServiceNow (request management, workflows, reporting).
* Background in Ethics & Independence, Risk, Compliance, Governance, or Quality functions.
* Familiarity with global data governance, reporting controls, and audit-readiness.
* Experience maintaining intranet or internal knowledge sites.
* Project or programme management certification (e.g., PRINCE2, CAPM, PMP) considered an advantage.
Qualifications
* Bachelor's degree (Business, Compliance, Risk, Governance, or related field) or equivalent experience.
* Project coordination/PMO certification a plus.
Measures of Success
* Timely delivery of Power BI reports and enhancements aligned with agreed requirements.
* Smooth annual rollover and update of reporting suites.
* Effective implementation of ServiceNow support processes with clear documentation and adoption.
* Accurate, up-to-date programme plans, action logs, and reporting.
* Positive stakeholder feedback on communication, clarity, and delivery discipline.
Why BDO?
We inspire others, to go further
At BDO, your ideas matter. You're encouraged to think beyond the expected, explore new possibilities, and shape your own path. Here, you can make a meaningful impact, on your career, on your community, and on the future we build together.
We create together, to reach higher
We're a people‐powered organisation, united by our diverse strengths and shared ambition. You'll join a collaborative global team that values your perspective, amplifies your ideas, and supports your growth. Through global connections, shared knowledge, and opportunities for mobility, you'll be part of something bigger: creating solutions that matter.
We build trust, to lead purposefully
Your expertise drives real outcomes at BDO. You'll be part of an organisation that is trusted, recognised, and respected worldwide. With a strong commitment to integrity, sustainability, and positive impact, you'll be empowered to lead with purpose, both in the work you deliver, and in the communities where you live and work.
Privacy statement
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