Customer Service Administrator -(Call Centre)
Location: Glasgow
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work
Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow .
This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.
What You'll Be Doing:
Handling customer queries via phone, email, and other channels
Processing transactions and updating customer records accurately
Prioritising and scheduling daily tasks to meet team deadlines
Logging and escalating complex or unusual queries to team leads
Supporting with general admin tasks and documentation
Maintaining high quality standards and adhering to internal procedures
What We're Looking For:
Essential:
Contact Centre Experience
Excellent attention to detail
Strong communication and interpersonal skills
Ability to work well in a team-based, structured environment
Customer-focused approach with a professional and positive attitude
Solid organisation and time management skills
Comfortable following processes and using internal systems
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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