Our hotel voco Belfast an IHG Hotel, part of The iNUA Collection is looking for a passionate and professional Receptionist to join our team. First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but you’ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills Benefits: We are proud to offer you industry leading Benefits! Competitive salary and benefits package- your salary will increase after one years service to reward your commitment & dedication to us. Discounts across IHG Hotels & Resorts- WORLDWIDE, including 50% off Food & Beverage experiences when you stay. Enhanced Pension - We match up to 5%. Life Assurance Company Maternity & Paterntity Earn IHG Points for Tripadvisor Incentives Earn IHG Points of upselling Colleague of the Month/ Annual Value Awards Be part of a prestigious hotel collection renowned for exceptional service. Access to employee discounts for you, your family and friends. Learning and development opportunities- including NVQs We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family! The iNUA Collection is an equal opportunities employer. You must be eligible to work in the UK to be considered for this position.