Role: SmartCare Service Advisor
Salary: £25,480
Location: Oldbury – office based
Contract: Permanent Full-time
Hours: 40 hours per week, Monday to Friday between 08:00 - 18:00, 1 in 3 Saturdays between 09:00-14:00
Start Date: 7th July
Our SmartCare Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for our SmartCare customer communication while the vehicle is undergoing maintenance and repair in our network centres
What Will I Be Doing
* Order service and or repair parts in a timely manner to ensure speed of service
* Administer customer booking and job details in our bespoke management system from parts ordering to job completion and invoicing
* Gathering information from customer calls and applying logic to assess the best course of action
* Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
* Develop and maintain comprehensive product knowledge
* Provide clarity of services and repairs based on Technician recommendations, especially whilst seeking approval to undertake service and or repairs
* Schedule vehicles for appointments in the workshop efficiently and accurately.
* Maintain precise and up-to-date customer records within our systems for effective service management
* Handle all customer requirements for service and vehicle repairs in an efficient and professional manner
* Liaise with the network garage to progress work through the system.
* Let customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
* Treat any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
Additional Information
What We’re Looking For:
* Think Impact: You will genuinely care about our members and their well-being, wanting to find the best options for them
* Back Each Other: Working as part of a team who support and mentor each other to ensure self-development and better customer outcomes
* Push For Better: You will view problems and objections as an opportunity to grow, with an ability to bounce back from setbacks to find the right solution
* Own It: Our industry evolves, and so should you. Stay curious and open-minded
Why Choose The AA?
* Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
* Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
* Discounts on multiple online and high street shops, experiences and food
* Physio, Dental and eye test benefits
* Mental health help
Plus additional benefits to reward longer service!
After 6 months:
* Technology and Appliance Vouchers
* Cycle to Work scheme
* Home Health Testing for you and your household
After 12 months and beyond:
* Car Salary Sacrifice Scheme
* Recognition for hitting tenure milestones
Ready to Accelerate Your Career?
Apply now by clicking the link below. Let’s drive success together!
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