Job Description
An exciting full-time opportunity has arisen to join the operational support team at Home Instead.
The Care Coordinator / Scheduler is responsible for co-ordinating schedules and providing daily operational support to a wonderful team of Care Professionals who are providing support to people living in their own homes:
* Daily scheduling of care professionals providing home care services.
* Working across multiple IT systems to deliver results
* Monitor and respond to alerts
* Answer telephone enquiries from care professionals, clients and their families and health & social care professionals, taking prompt follow up actions as necessary
* Maintain accurate records in line with company expectations
* Monitor and review resources and staffing levels to ensure safe and effective scheduling of visits
* Work with senior managers to make improvements to quality of service where necessary
* Conduct client & care professional introductions when required
* Participate in out of hours on-call duties on a rota basis
Qualifications
We are looking for an enthusiastic and resilient person to work in a role which really makes a difference to the lives of others.
You will be a strong team player who is extremely motivated and organised to do a great job upholding the highest standards of quality in delivering a service to our clients. Ideally you will already have:
* Experience in scheduling or managing rotas in any industry, be that social care, hospitality, event management, travel or transport.
* Experience working with customers &/or managing staff
* Attention to Detail and excellent organisations skills
* Excellent communications skills with the ability to build trusting professional relationships with colleagues and customers
* Experience and be a confident using technology, be very familiar with Microsoft Office with the ability to learn and adapt to new technologies where appropriate
* A highly resilient attitude with a "can do" approach to providing the best possible service to our care professionals & clients
* Great problem solving skills, be creative and able to use your initiative
* A friendly and calming telephone manner
* A full driving licence and access to a reliable vehicle
Additional Information
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
This role is subject to DBS enhanced disclosure, the cost of which is covered by the Company.
For a more information please contact our recruitment team at recruitment_hr@hiscsouthport.co.uk detailing why you believe this role is right for you.
Any offer of employment is conditional on your right to work and live in the UK.
The position is based in Southport, Merseyside and you must reside within an approximate 35 minute drive to Southport at the time employment commences.