The Role: Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service. Requirements: * Experience working in a call centre environment * Ability to multi-task and meet deadlines and targets * Excellent communication skills and attention to detail Responsibilities * Providing customer service to residents and customers. * Arranging appointments for residents with Trades people in a cost effective and organised manner. * Dealing with queries from residents, changing appointments. * Rescheduling appointments using our planning tools. * Logging current jobs onto our job management system/database. * Working with Supervisors and trades people to organise and schedule work. * Updating and changing information as the job changes. * Ordering equipment needed for the job. * The key person communicating between the resident and maintenance worker. * Keeping all activity logged and up-to-date in an accurate manner. * Liaising with staff at customer sites keeping them up-to-date with progress information. * Follow the company’s policies and procedures at all times. * Cooperate with colleagues from other Departments in a timely manner if and when necessary. * Provide information to your line manager in a timely manner when requested to do so. * Follow a...