A GBP 30,000 : A GBP 32,000 + Excellent Commission
Newport, Shropshire
Full:Time Permanent Career Progression Available
Looking for more than just another customer service job?
If youre passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive in a fast:paced, technology:driven environment : this could be the opportunity youve been waiting for.
Were hiring a Customer Support Executive to provide first:class support to customers via incoming calls, in:app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic opportunity to join a growing, innovative software business where your contribution genuinely makes a difference : with clear progression opportunities as the company expands.
The Role : Customer Support Executive
As a key member of the Customer Support team, you will:
Answer inbound calls and respond to in:app messages and emails in a professional and timely manner
Provide high:quality customer service and technical support to app users
Resolve customer queries efficiently, ensuring a positive customer experience
Troubleshoot software and account issues
Log and manage cases using CRM and digital support systems
Work towards KPIs focused on response times, resolution rates and customer satisfaction
Identify opportunities to improve the customer journey
Support customer retention and contribute to upsell opportunities
You will be the first point of contact for customers, building strong relationships while ensuring they get maximum value from the platform.
About You
Were looking for someone with experience in:
Customer Service / Customer Support / Helpdesk / Call Centre roles
Handling high volumes of inbound calls
Responding to digital customer communications (live chat, messaging, email)
Working in a SaaS, software, app:based or technology environment (desirable)
Using CRM systems and support ticketing platforms
You Will Have
Excellent verbal and written communication skills
A confident and professional telephone manner
Strong problem:solving abilities
Good organisational and time management skills
A genuine commitment to delivering exceptional customer satisfaction
Whats in It for You?
A GBP 30,000 : A GBP 32,000 basic salary
Excellent commission structure
Hybrid working
Full training and ongoing development
Genuine career progression opportunities
Supportive, collaborative team culture
Opportunity to grow with an expanding, forward:thinking business
Lots of team building events throughout the year
If you are looking for a Customer Support Executive role with progression, commission and hybrid working, and you enjoy delivering outstanding service through inbound calls and digital support channels, wed love to hear from you.
Apply today.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.