Overview
Hillingdon Council is recruiting an Allocations Team Manager to lead the delivery of housing allocations and the housing register. This is a critical role at the heart of the housing system - ensuring that limited housing stock is allocated fairly, efficiently and in line with policy and legislation. You will play a key role in improving access to housing, supporting move-on from temporary accommodation and contributing to MTFS outcomes.
Make fair decisions. Maximise impact. Improve outcomes.
About the opportunity
You will lead the Allocations team, responsible for managing the housing register and delivering allocations across Council and partner housing stock. This is a fast-paced leadership role requiring strong judgement, knowledge of housing legislation and the ability to manage competing priorities in a high-demand environment.
Responsibilities
- Lead and develop a high-performing allocations team
- Oversee the housing register, banding assessments and application verification
- Manage Choice Based Lettings, direct offers and nominations to Registered Providers
- Ensure allocations are fair, transparent and compliant with legislation and policy
- Improve throughput and reduce delays in allocations and offers
- Support move-on from temporary accommodation through effective use of stock
- Use data to monitor performance and drive continuous improvement
Why this role matters
This role directly shapes access to housing.
Additional responsibilities
- Ensure homes are allocated fairly and effectively
- Improve speed and quality of allocation decisions
- Support households to move on from temporary accommodation
- Improve system flow and reduce delays
- Contribute to MTFS savings and service performance
Who we’re looking for
We are looking for a confident and experienced leader who can manage performance and make sound decisions in a complex service.
You will bring
- Experience in housing allocations, lettings or homelessness services
- Strong understanding of housing legislation and allocations policy
- Experience managing teams in high-demand operational environments
- Strong analytical skills and ability to manage performance
- Ability to manage risk and make defensible decisions
We want leaders who
- Take ownership and deliver outcomes
- Are confident decision-makers
- Drive performance and continuous improvement
- Work collaboratively across the system
What you can expect
- A high-impact role shaping housing access and outcomes
- The opportunity to improve allocations and housing pathways
- A central role in service transformation and MTFS delivery
- Supportive leadership and development opportunities
- Flexible and modern working arrangements
Why Hillingdon? We are astable, ambitious council investing in housing services and leadership to meet demand and deliver better outcomes for residents.
Interested? If you’re ready to lead a critical service, make fair decisions and improve outcomes for residents, we want to hear from you.
For an informal discussion, contact LKrashi@hillingdon.gov.uk
About us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Benefits
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This includes ensuring recruitment is free from discrimination and bias and providing reasonable adjustments to applicants with disabilities.
Recruitment information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to pre-employment screening, including Basic DBS Check and references. This role may close early due to high volume of applications. Priority will be given to those at risk of redundancy within Hillingdon Council.
