Ready to launch your career with an award-winning organisation? If so, we’ve got the perfect opportunity for you! Join our Claims & Operations Team as a Customer Service Representative and become the face of our business, delivering exceptional customer service that sets us apart. At Covéa Insurance, we’re all about protecting what matters most - whether it’s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we’re here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening and put it right if it does. It’s what drives us every day, and it’s why our people are proud to be part of something meaningful! Our mission is to build inclusive, empowered teams where everyone feels welcome and valued! We celebrate what makes each of us unique and believe that diversity drives innovation and success. Whoever you are, we want you to feel confident being yourself in your team at work. No insurance experience? No problem. Our dedicated Learning & Development team will give you all the training you need, and our supportive leadership team will be there to guide and encourage you every step of the way. All we ask is that you have a genuine passion for helping customers. This role is based on site at our Halifax office. We believe that working together in person fosters stronger collaboration, deeper engagement, and supports your professional growth! What would I be responsible for? Work with your team to provide excellent customer service, creating positive experiences and enhancing our reputation. Build strong relationships with customers by keeping them informed via phone and email. Have honest and empathetic conversations, even when delivering tough messages. Make quick, informed decisions in a fast-paced environment. Protect the business by identifying and addressing fraud. Follow legal, industry, and quality standards. Take on additional tasks as needed based on your skills and experience. What you’ll need to succeed: Ability to build strong customer relationships and provide customer-focused solutions. Excellent communication skills, both verbal and written. A compassionate listener who can show empathy and proactively find solutions for customers. Able to prioritise workloads and meet targets and deadlines. A team player who collaborates effectively to achieve shared goals. Trustworthy and reliable. High attention to detail. Respect for customer and business confidentiality. Adaptable and flexible in a dynamic work environment. Self-motivated and driven to succeed. Not sure if you tick every box? That’s okay! At Covéa, we know that great people don’t always meet every single requirement listed in a job ad. If this role excites you and you think you could be a good fit, we’d love to hear from you - so go ahead and apply! We’re all about building a diverse, inclusive team where everyone can thrive. Why join us? Flexible working – 36.25 hours a week with flexitime & hybrid options Annual pay review – plus performance bonuses (up to 30% depending on level) Generous holidays – 25–27 days bank holidays, with buy/sell options Pension perks – 7.5% employer contribution, rising to 9% with your input A culture where everyone belongs – we're committed to diversity, equity & inclusion, with real action, employee-led community groups, and ongoing learning to make Covéa a place where everyone can thrive Mental & financial support – through our dedicated Wellbeing group Career growth – training, qualifications & apprenticeships to help you thrive Health & wellbeing – private medical cover, 24/7 Virtual GP, health checks, flu jabs & more Drive in style – Tusker Car Scheme with fully maintained insured vehicles Extra savings – gym discounts, Cycle to Work, and retail offers via Perkpal And much more ! Excited about this opportunity? So are we! Apply today and be part of our journey. As a Disability Confident Employer, we’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - we’re here to help. Applicants must currently reside in the United Kingdom and possess full and unrestricted right to work in the UK. Unfortunately, we are unable to offer Visa sponsorship for this role. Salary: £24,150 Working hours: 36.25