Overview
We are a friendly and welcoming GP surgery in Newcastle upon Tyne, committed to delivering exceptional healthcare to our local community.
We are looking for a Medical Receptionist to join our practice team. As the first point of contact for many of our patients, you will play a vital role in ensuring they receive a professional, caring, and efficient service. You will provide reception and administrative support to the practice team, contributing to the smooth running of the surgery and helping us to deliver the best possible care.
We are also passionate about the wellbeing of our staff and pride ourselves on providing a supportive, respectful, and positive workplace where every team member is valued.
Responsibilities
* Welcoming patients and visitors, providing assistance in a polite and professional manner
* Answering telephone calls and dealing with patient queries promptly and sensitively
* Using the appointment system effectively to book, amend, and cancel appointments
* Processing repeat prescription requests in line with practice protocols
* Inputting, updating, and retrieving information on the clinical system (SystmOne)
* Managing incoming and outgoing correspondence, including electronic tasks
* Supporting clinicians and the wider practice team with administrative tasks as required
* Maintaining patient confidentiality at all times
About us
What we offer:
The Practice has a clinical team comprising 4 GP Partners and 1 ANP partner, as well as a full complement of nurses and healthcare assistants. We are a teaching Practice and host GP registrars. We have a dedicated Reception and Administrative team who deliver high quality service to our patients.
* A supportive and friendly team environment
* A strong focus on staff wellbeing, with an emphasis on respect, support, and work-life balance
* Training and development opportunities, including full training on SystmOne
* The opportunity to play a key role in supporting patient care within the community
Details
Date posted: 10 September 2025
Pay scheme: Other
Salary: £12.69 an hour
Contract: Permanent
Working pattern: Full-time, Job share, Compressed hours
Reference number: A5566-25-0001
Job location: Elswick Surgery, Meldon Street, Newcastle Upon Tyne, NE4 6SH
Job responsibilities
* Reception Duties
o Welcome and assist patients and visitors in a professional, courteous, and helpful manner
o Answer incoming telephone calls, deal with queries, take messages, and redirect calls as appropriate
o Register new patients and process relevant documentation in line with practice policy
o Book, amend, and cancel appointments using the SystmOne patient management system
o Process prescription requests, hospital letters, and other patient-related documentation
Administration
* Maintain accurate and up-to-date patient records and input data into SystmOne
* Manage incoming and outgoing mail, including scanning, coding, and distributing correspondence
* Assist clinicians and staff with administrative tasks such as referrals, test results, and filing
* Ensure patient confidentiality is maintained at all times in line with GDPR and practice policies
* Contribute to the effective running of the practice by supporting colleagues as required
Teamwork and Practice Support
* Work closely with the reception and administration team to provide consistent cover and support
* Attend team meetings and training sessions as required
* Participate in continuous improvement initiatives within the practice; uphold the values of the NHS and the practice at all times
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary to submit to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Elswick Family Practice, Elswick Surgery, Meldon Street, Newcastle Upon Tyne, NE4 6SH
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